Recently isabella mori and I participated in a stimulating discussion about blogging and civic engagement, and these are some of my thoughts since that discussion. (Apologies for long posting.)
How can a city use web 2.0 as an effective tool for citizenship? We know that apathy is one of the greatest problems of our time, and that a city thrives through the involvement of its participants. Particularly culturally, a city’s life comes through the active engagement of everyone involved. It’s just not enough to live here and pay taxes.
But there are serious issues that block the use of Web 2.0, mainly legal exposures combined with unfamiliarity with the process - despite the fact that blogs have existed for over 10 years now. There is a reluctance or resistance to opening the virtual doors and letting everyone have a say. Control and liability exposure could be the biggest hindrance, from a city’s side. From the public side we have to ask, “Who needs it?”
Most publications and media outlets and even websites now have blog capabilities, but people only connect to issues (or trivia) they care about. That is not apathy. A blog about your cat wearing cute hats is more relevant than a city notice of a proposed development on a building site.
The microtargeting of the long tail might be a good place to start here, as we know that neighbourhood issues are often important to residents. My own Carrall Street Journal is a contribution to the hyper-local phenomenon. I could envision a city fostering, hosting and housing many such hyperlocal blogs, going deeper than even neighbourhood blogs; we could have more such hyper-local blogs based on streets or even parts of streets.
Civic events and issues are now crowdsourced news via vehicles such as NowPublic, a fantastic Vancouver-based company with a global reach. This coverage could be encouraged by any city with a hyper-local network. It would then be natural to extrapolate the kind of sharing we see on Facebook and other social networking tools to also include civic sharing, information exchange between cities on an unprecedented scale. Areas developing through the arts in Portland (such as Alberta Street) could connect with similar activities on Main Street in Vancouver, for example.
It all comes down to attention. If I pay attention to my own personal life, I may not be really participating in the civic process or in my own community. The process affects me but I don’t add my voice to it. It is easier and more fun to put a hat on my cat, take a photo and reach my friends on Facebook.
Another impediment to civic involvement via web 2.0 is that it may not love you back. As someone mentioned, you put out your images and words - but how much comes back to you? Even well-intentioned sites such as Change Everything, VanCity’s brilliant model for personal and public engagement, could lose its community if it doesn’t include a true potential for response. Once everyone has poured out their desires to help and vows to change, is there follow up, connection, or to put it more simply: does it love you back? Well, that’s one thing your cat will do, so the cat in cute hats blog just may be more satisfying and have more power for you. Saatchi & Saatchi understand this intimate relationship we have with the people, places and things we can’t live without. They see our need for love, intimacy, depth and satisfaction perfectly, and demonstrate it through their crowd-sourced site, Lovemarks: the future beyond brands. A city could take heed of these web-community examples to create something that could bring out the heart of the city, reveal what needs to be preserved, what can be developed, and how people can be engaged.
We can all see our place in our own city via Google maps, it’s another point of view that reveals our connection. While guerilla gardeners look for little bits of untended land to plant seeds in, any one of us can look our our windows and set up a free blog about the place where we live. Remember “block watch”? We can call it “Blog Watch” - hyper-local citizen journalism.
The issues are not limited to any one city - but as these memes play themselves out in the place where we live, we have an opportunity to create dialogue around them on a local and meaningful level.
The question is how to engage a population of individuals each wired into their own private and specific network - texting, wearing earpieces, going through public space in private bubbles. What is meaningful enough to create engagement?
A city that finds this answer would be a bold leader, one of the first in civic engagement through the new web/mobile technologies, beginning to create a place where every citizen can make a difference. As people we need to connect about what makes us care: creativity, culture, business opportunities, support, schools, classes, parks, festivals, you name it - all the aspects of a city that are part of our lives, and bring life to our communities.
(This post was included in the All For Women Blog Carnival)



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